Our approach to uptime, availability, backups, and recovery, and how enterprise agreements can add committed terms.
We do not currently publish a numeric uptime SLA on our standard plans. Our application runs on Vercel and our data on managed providers (Supabase and Neon), each with their own production resilience. Enterprise and public-sector agreements can include a committed availability SLA on request.
Our managed database providers (Supabase and Neon) perform automated backups with point-in-time recovery available on their platforms. We can agree specific recovery objectives (RTO and RPO) as part of an enterprise agreement.
We communicate significant incidents and planned maintenance to affected account owners. Contact us to be included in operational notifications for your workload.
We are happy to walk a reviewer through any of this in detail, or complete a security questionnaire. Reach our privacy team directly.
Contact our privacy team