Inquiry form with an instant reply
A contact or inquiry form on your site that emails you every message right away and sends the customer a friendly reply, so nobody wonders whether it arrived.
The problem this solves
A message sent into silence feels ignored, and a customer who feels ignored calls someone else. Meanwhile inquiries scattered across chat apps and messages get lost. One form, one inbox and an instant reply fix both.
What you end up with
Customers fill in their name, contact details and question (and a date or service if you like). You get each message by email the moment it's sent, and every message is kept on a page you can search. They get a reply saying when you'll get back to them.
How it works
- A customer fills in the form on your site.
- The message is saved and emailed to you right away.
- The customer gets a reply: thanks, we got it, and when you usually answer.
- Every message stays on a page only you can open, newest first.
- You mark each one answered, so nothing slips.
Build this in your app
Build this in your appInsight asks a few questions first, so it fits your app.
Built from
Forms
App servicesNeed a contact form, a booking form or a survey? Describe the fields and the page it belongs on, and Insight builds it. Submissions are saved in your database, where you can browse them, and you can get an email each time someone sends one.
Transactional email
Email & pushEmail just works. Your app already sends sign-up codes, password resets and payment receipts, and any email your features need, like an order confirmation or a weekly summary, is added for you. There is no mail server to set up, and if your app speaks more than one language, each customer gets their emails in theirs. The Emails page shows what was sent and lets you put your brand on customer emails. If an address bounces, your app stops emailing it, marks that person on the Users page, and lets you send to them again once they fix it.
User roles & custom claims
AuthenticationSort the people in your app into roles, such as customer, staff or admin, so each one sees and does only what fits. Pick the role new people get, decide which roles people can choose themselves, and store extra details like a company name on every account. Having more than one role depends on your plan.
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